OVERVIEW
GETTING YOU BACK UP AND RUNNING
You wake up in the morning, go to log into your computer and get a popup that says all of your files have been encrypted. Or, you try to access a file, only to notice it has been renamed with a strange file extension and won’t open. A ransomware infection can be devastating to small and large businesses alike. In fact, many businesses who have been ransomware victims NEVER recover from a ransomware attack and end up shutting their doors for good. When you have been a victim of a ransomware attack, it’s important that you have a company like Harmony Tech who can act as a trusted advisor and guide you through the ransomware recovery process.
Ransomware is one of the latest, and most severe, security threats facing businesses of all sizes. Ransomware will infect a computer operating system, connect to the network shares, and encrypt files on the network shares. Each infected file is encrypted and no longer can be opened by the program it was created with.
Usually, in an encrypted directory, a text file is created that has a ransom “readme”. It is the only file that can be opened in the entire directory. That file is a ransom note that will list instructions on WHO and HOW to pay to retrieve your files unencrypted from the hacker who built the ransomware.
Harmony Tech has helped dozens of companies in Florida and throughout the United States recover from ransomware attacks and get back to business as quickly as possible. Anti-virus and anti-malware software is no longer enough to protect you. You MUST have good information security policies in place and advanced autonomous endpoint protection on every system in your environment.
BENEFITS
RANSOMWARE RECOVERY INCLUDES
PRICING
TRANSPARENT PRICING THAT ADAPTS TO YOUR NEEDS
Do to the nature of ransomware attacks, it is very difficult to give pricing without knowing your exact circumstances. Unlike other companies though, once we assess your situation, we will give you an upfront, not-to-exceed price. That means that no matter what, any in-scope work we do will be incuded in that price and won’t exceed it.
FAQ
SOME ANSWERS TO FREQUENTLY ASKED QUESTIONS
What, exactly, does "Ransomware Recovery" mean?
For most businesses, their Information Technology (IT) assets are a central part of their operations. If you lose the ability to access your data or use your computers, business comes to a standstill. After a ransomware infection, your choices are very limited and while you are trying to recover, you are losing money and potentially customers or clients. Harmony Tech can assist in recovering your business operations and potentially your data so that you can get back to business as quickly and as cost effectively as possible.
How much does it typically cost to recover from a ransomware infection?
Unfortunately, the answer is: “it depends”. As an estimate, a single infected system with good backups or a well-known ransomware infection with available decryptor would cost approximately $350 to recover. For a small network with 1 server and a dozen workstations, with good backups, it could take approximately $7,000 to get everything back up and running and backups restored. PLEASE NOTE: Each recovery is completely different and these numbers are examples only.
Will my business insurance cover the expense of ransomware recovery?
If your business carries Cyber Insurance Coverage, the answer is usually “yes”. Harmony Tech has worked with dozens of insurance carriers and understands what they need in terms of documentation to ensure that your claim gets paid in the event of a ransomware infection incident.
What makes Harmony Tech different from other technology companies?
For one, we treat you as family, not just another client. We advise you on ways to use technology to help grow your company and make it more efficient. Harmony Tech is also one of the most secure managed IT service providers around- our Founder’s background is in military intelligence and offensive / defensive network warfare and is a member of the FBI’s InfraGard program. Since we started in 2011, not a SINGLE client has experienced a network breach or virus/malware/ransomware infection. We also don’t try to sell you things you don’t need, in fact, we shop around to get you the best deal on hardware and software and we don’t mark those up at all. Harmony Tech believes that companies who profit on hardware / software they sell you have a conflict of interest and they may be selling you what is best for their bottom line, and not what’s best for your company.
In which cities does Harmony Tech provide support?
Harmony Tech primarily provides service throughout Florida. However, we have clients around the world. As long as there is internet connectivity, we can provide support.
Orlando (including Alafaya, Altamonte Springs, Apopka, Azalea Park, Buenaventura Lakes, Casselberry, Clermont, Conway, Daytona Beach, Debary, DeLand, Deltona, Doctor Phillips, Eustis, Fairview Shores, Four Corners, Goldenrod, Groveland, Horizon West, Hunter’s Creek, Lady Lake, Lake Butler, Lake Mary, Leesburg, Lockhart, Longwood, Kissimmee, Maitland, Meadow Woods, Mount Dora, Oak Ridge, Ocoee, Orange City, Oviedo, Palm Coast, Pine Castle, Pine Hills, Poinciana, Sanford, Saint Cloud, Southchase, Tavares, Titusville, University, Wekiva Springs, Winter Garden, Winter Park, Winter Springs and surrounding areas)
Tampa (including Apollo Beach, Bayonet Point, Bloomingdale, Brandon, Citrus Park, Cheval, Clearwater, Dunedin, Egypt Lake-Leto, East Lake, East Lake-Orient Park, Elfers, Fish Hawk, Greater Carrollwood, Greater Northdale, Gulfport, Holiday, Hudson, Jasmine Estates, Keystone, Lake Magdalene, Land O’ Lakes, Largo, Lealman, Lutz, New Port Richey, Mango, Oldsmar, Palm Harbor, Palm River-Clair Mel, Pinellas Park, Plant City, Riverview, Safety Harbor, Shady Hills, Seminole, Spring Hill, St. Petersburg, Sun Center, Tarpon Springs, Temple Terrace, Thonotosassa, Town ‘n’ Country, Trinity, Valrico, Wesley Chapel, West Lealman, Westchase, Zephyrhills and surrounding areas)
Why shouldn't I just pay the ransom?
According to payscale.com, the median salary of one Information Technology Manager in the U.S. is $78,734, plus benefits and bonus. Harmony Tech provides an entire team of skilled IT professionals at a fraction of the cost.
How can my company benefit from ransomware recovery?
Managed IT Services help companies prevent costly downtime by proactively monitoring your network for issues and remediating them. Since your network is remotely monitored, your risk of viruses, breaches and downtime decreases. Plus, you’ll gain a partner that guides you through every major technology decision.
Is my company a good candidate for ransomware recovery services?
If you relate to any of these statements, chances are you are a good candidate for Managed IT Services from Harmony Tech:
- You just want the thing to work!
- You didn’t go into your profession with the idea to become an IT guy later in your career.
- You understand what it costs you company to NOT focus on your businesses priorities.
- You’re sick and tired of dealing with rude and arrogant support personnel.
- You realize that it costs WAY more for your business to be down, than the cost of a few hours of tech support.
- You’re done with finding, hiring and managing IT staff.
- You realize that your business depends on IT technology and can’t be avoided (like death and taxes).
- You realize that Managed IT Service incentivizes your IT provider to fix issues right the first time, rather than profit off of band aid fixes.
- You put up with your current IT support issues because your don’t want the trouble of changing to another support vendor.
Is Harmony Tech insured?
Absolutely, Harmony Tech carries Business Liability, Worker’s Compensation, Cyber Security and Errors & Omissions insurance through HISCOX.
TESTIMONIALS
WHAT OUR CLIENTS SAY...
Being with Harmony Tech just gives me peace of mind knowing that my technology is functioning seamlessly behind the scenes without it interfering with and disrupting our day-to-day operations.
Very late in the day, I received a request from our director to obtain a quote for software and laptops. We needed them by noon the next day. But Harmony Tech was able to get those to us first thing in the morning.
WHY CHOOSE US
SIX REASONS TO PARTNER WITH HARMONY TECH
We're Responsive
Within minutes of submitting a trouble ticket, one of our Remote Support Engineers will contact you so we can log into your system and take care of the problem. If we can't resolve the issue remotely, a Field Support Engineer will come on-site as quickly as possible.
Our Experience
With decades of combined experience in nearly every industry, Harmony Tech has gained experience in a wide range of industries, technologies, and applications.
We Speak Plain English
Our Support Engineers take pride in being able to explain even the most complex technical issues in plain English. We won't try to talk over your head or make things more complicated than they need to be.
Our Business Knowledge
We understand business management. Whenever possible, we work within your time and budgetary constraints to come up with elegant solutions to put your business strategies to work.
We're Your Single Source
Harmony Tech will handle all aspects of your technology infrastructure, including hardware, software, information security, and any other related needs.
Our Guarantee
We guarantee everything we do. If, for any reason, you are not satisfied with us, let us know, and we will do everything possible to make it right.
CONTACT US
CONTACT US NOW SO WE CAN GET YOU BACK UP AND RUNNING
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