Managed IT Services

/ Managed IT Services
Managed IT Services2019-04-08T20:18:09-04:00
Office Workers Working At Computers

Managed IT Services Overview

Technology can certainly be confusing and there are many managed IT service companies that use that to their advantage, but at Harmony Tech, we believe in simple, easy to understand solutions — even when the technology behind them may not be.

Problems with workstations and servers have a huge impact on productivity. So when there are issues, it’s bad for business. With Harmony Tech Managed Services, we can spot problems and fix them quickly, ensuring optimum availability for all users and keeping your business running smoothly. After you have signed your managed services contract, and we have completed the on-boarding process, our goal is to be virtually invisible to your organization. We work in the background, silently seeking out potential problems and usually fixing them before you are even aware they exist.

Companies of nearly all sizes and industries can benefit from managed IT services. The cost to employ a mid-level IT support employee can easily exceed $80,000 per year, even before accounting for benefits. Realistically, that person can’t be available 24/7/365, nor will one individual likely have the depth of knowledge or skills required to support numerous technologies. Even if you have a department with several IT staff members—each with his or her area of responsibility and expertise—they may still not have enough knowledge or capacity to provide adequate support around the clock. Additionally, all firms need proactive monitoring of servers, network infrastructure (firewalls, switches, routers, storage, etc.) and workstations. The cost to implement an in-house solution can be prohibitive or even impossible.

Harmony Tech invests significant time and money to develop technologies, processes and staff to support our clients. While Harmony Tech remains a separate organization from our clients, we strive to challenge the perspective of being a vendor for all parties involved and provide deepest possible level of transparency and integration into our client’s business. These economies of scale enable companies to leverage expertise and technology at a fraction of the required investments of internal technology and engineering talent. Harmony Tech is uniquely positioned to seamlessly provide advanced tools and expert-level knowledge along with around-the-clock support. Reliable, consistent support from Harmony Tech in conjunction with predictable, budgeted IT operating expenses provides the best of both worlds. This creates a partnership between your business and Harmony Tech that ensures a trusted-advisor relationship.

Managed IT Services Benefits

Managed IT Services FAQ

Is my company a good candidate for Managed IT Services?2019-02-21T14:18:23-04:00

If you can relate to 3 or more of these statements, your company will benefit from Harmony Tech’s Managed IT Services:

  • You realize that IT is an integral part of your business that can no longer be handled by the boss’s kid, one of your staff members, or the guy next door.
  • You understand that IT is no longer an optional expense, but, an operational expense similar to the electric power company.
  • You want an IT company that thinks like a business owner before thinking like IT technicians.
  • You just want it all to work!
  • You did not choose your career to mess around with IT issues.
  • You understand what it costs your company for you to not focus on your top priorities.
  • You do not want to be in the IT business.
  • You do not want to deal with IT.
  • You are done trying to get techies to understand what you really need.
  • You realize the hourly cost of downtime and business interruption is so much more than a technician’s hourly rate.
  • You are finished with trying to manage depreciating assets.
  • You are done with finding, hiring, and managing IT staff.
  • You never want to deal with Technology vendors blaming each other.
  • You realize that a break/fix IT support company is not incentivized to fix your problems.
  • You put up with IT support issues because you do not want the trouble of changing to another support provider.
How much does Managed IT Services cost?2019-02-21T19:06:11-04:00

Harmony Tech does not have a one-size-fits-all pricing model. Rather, we customize our offerings and develop a service model that best matches the unique operating environment of each client. Following a review of business needs, Harmony Tech provides flat cost pricing that helps you realize a significant savings in monthly operating costs.  But generally, our prices for fully managed IT services with unlimited on-site and remote support begins around $75 (per seat, per month) and goes down based on the number of workstations.

What are our responsibilities as a Managed IT Services client?2019-02-21T14:03:50-04:00

Clients are responsible for maintaining support agreements for line of business applications, submitting case requests, acting upon recommendations, and regular executive review of IT operations.

What does “Hardware / Software At Cost” mean?2019-04-28T00:13:47-04:00

Many times, IT service providers will sell you the hardware and/or software that make the most profit for THEM- not what is best for YOU.  When we sell hardware / software to our clients, we sell it for what we pay for it- that way you can be sure that the solution is the best for you, and not what makes us the most profit.

Is Harmony Tech insured?2019-04-28T00:13:57-04:00

Yes, Harmony Tech carries Business Liability, Workman’s Compensation, Cyber Security and Errors and Omissions insurance through HISCOX.

What areas do you serve?2019-04-28T00:14:07-04:00

For on-site service, we provide service in the Seminole, Orange and Lake counties of Florida.  We are also expanding to offer on-site service in the Tampa (Pinellas, Hillsborough, and Pasco counties) area in late 2019.  For remote service, we can provide service worldwide.  We currently have clients in England, Australia, Singapore and the Philippines.

How long after I submit a trouble ticket until I receive a response?2019-04-28T00:14:13-04:00

As of May 25th, 2019, Harmony Tech’s average response time to trouble tickets is under 7 minutes.

We are a doctor’s office, can we use a Managed IT Services provider?2019-04-28T00:14:18-04:00

Absolutely, however that provider must also be completely HIPAA compliant and sign a Business Associate Agreement (BAA) with you.  Harmony Tech is completely HIPAA compliant and will sign a BAA with you.  For more information, see our Managed HIPAA Compliance page for details.

Managed IT Services Packages

Standard Managed IT Services

  • 24/7/365 Monitoring
  • Patch Management
  • Google G-Suite Basic Seat
  • Managed Security (Seat Only)
  • Discounted Hourly On-Site Support
  • Discounted Hourly Remote Support
  • 24/7/365 Support
  • Virtual CIO (Annual Meetings)
  • Asset Management
  • Hardware / Software At Cost

Premium Managed IT Services

  • 24/7/365 Monitoring
  • Patch Management
  • Google G-Suite Business Seat
  • Managed Security (Seat & Office)
  • Unlimited On-Site Support
  • Unlimited Remote Support
  • 24/7/365 Support
  • Virtual CIO (Semi-Annual Meetings)
  • Asset Management
  • Hardware / Software At Cost

Premium Managed IT Services + VoIP

  • 24/7/365 Monitoring
  • Patch Management
  • Google G-Suite Business Seat
  • Managed Security (Seat & Office)
  • Unlimited On-Site Support
  • Unlimited Remote Support
  • 24/7/365 Support
  • Virtual CIO (Semi-Annual Meetings)
  • Asset Management
  • Hardware / Software At Cost
  • VoIP Phone Service (Seat Only)

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