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Managed IT Services

Managed IT Services Overview

Technology can certainly be confusing and there are many IT / managed services companies that use that to their advantage, but at Harmony Tech, we believe in simple, easy to understand solutions — even when the technology behind them may not be.

Problems with workstations and servers have a huge impact on productivity. So when there are issues, it’s bad for business. With Harmony Tech Managed Services, we can spot problems and fix them quickly, ensuring optimum availability for all users and keeping your business running smoothly. After you have signed your managed services contract, and we have completed the on-boarding process, our goal is to be virtually invisible to your organization. We work in the background, silently seeking out potential problems and usually fixing them before you are even aware they exist.

Companies of nearly all sizes and industries can benefit from managed IT services. The cost to employ a mid-level IT support employee can easily exceed $80,000 per year, even before accounting for benefits. Realistically, that person can’t be available 24/7/365, nor will one individual likely have the depth of knowledge or skills required to support numerous technologies. Even if you have a department with several IT staff members—each with his or her area of responsibility and expertise—they may still not have enough knowledge or capacity to provide adequate support around the clock. Additionally, all firms need proactive monitoring of servers, network infrastructure (firewalls, switches, routers, storage, etc.) and workstations. The cost to implement an in-house solution can be prohibitive or even impossible.

Harmony Tech invests significant time and money to develop technologies, processes and staff to support our clients. While Harmony Tech remains a separate organization from our clients, we strive to challenge the perspective of being a vendor for all parties involved and provide deepest possible level of transparency and integration into our client’s business. These economies of scale enable companies to leverage expertise and technology at a fraction of the required investments of internal technology and engineering talent. Harmony Tech is uniquely positioned to seamlessly provide advanced tools and expert-level knowledge along with around-the-clock support. Reliable, consistent support from Harmony Tech in conjunction with predictable, budgeted IT operating expenses provides the best of both worlds. This creates a partnership between your business and Harmony Tech that ensures a trusted-advisor relationship.

Managed IT Services Benefits

Proactive Solutions

Your company will experience better performance, fewer glitches, and practically zero downtime. Harmony Tech detects these problems early thus preventing them from escalating into more expensive repairs and downtime.

Money Savings

Our Managed IT Services program saves you money by helping minimize expensive computer and network issues. Additionally, Harmony Tech shops around for you to find the best price and we don’t markup hardware or software to our managed IT services clients.

Professional Technology Experts

Your company will feel as though they have an in-house IT staff – without the full-time employee costs. As a Harmony Tech client, you will have access to a knowledgeable support staff that can be reached immediately if you have any kind of computer problem or question.

Predictable Spending

Harmony Tech clients receive substantial discounts on IT services. Under this program, clients pay one flat affordable rate and get all of the technical support needed. No hidden charges, caveats, or disclaimers.

Faster Response Time

Harmony clients receive faster response time (typically under 15 minutes for first response). Through our enterprise class monitoring and remote management systems, we have the ability to access and repair most computer & network problems remotely. If we cannot fix it remotely, we dispatch a Support Engineer to your office the same day (usually within an hour or two) in most cases.

Peace of Mind

As a Harmony Tech client, you gain incredible peace of mind, having the knowledge that we’re making sure everything pertaining to your network security and reliability is handled properly, so you don’t have to worry about it. You have a business to run. We’ll take care of your technology.

Managed IT Services Pricing

Managed IT Services

$84.99per month, per seat
  • 24/7/365 Monitoring
  • Patch Management
  • Google G-Suite Basic Seat
  • Managed Security (Seat Only)
  • Unlimited On-Site Support
  • Unlimited Remote Support
  • 24/7/365 Support
  • Virtual CIO (Semi-Annual Meetings)
  • Asset Management
  • Hardware / Software At Cost

Managed IT Services + VoIP

$114.99per month, per seat
  • 24/7/365 Monitoring
  • Patch Management
  • Google G-Suite Basic Seat
  • Managed Security (Seat Only)
  • Unlimited On-Site Support
  • Unlimited Remote Support
  • 24/7/365 Support
  • Virtual CIO (Semi-Annual Meetings)
  • Asset Management
  • Hardware / Software At Cost
  • VoIP Phone Service (Seat Only)

* Harmony Tech offers discounts for companies with more than 10 seats.

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